One Spa is a place of rest and relaxation. Our clients must be over the age of 18, any client
under the age of 18 must be accompanied by an adult. Mobile phones and other electronic
devices are prohibited and this way tranquillity and privacy are maintained within the Spa. If you
need to receive messages during your service please advise your therapist in order to receive
Gift Certificates of One Spa are non-refundable for money or other value. If you wish to make
any changes in the services please contact us so we can advise and inform you if you would
have to pay any additional. The validity of the Gift Certificates is of three months as of the date
Please ring the following numbers: (011) 5353-4015 / 5353-4000. All appointments are
guaranteed with a credit card or Gift Certificate. Don’t forget to ask for everything that you need
to in order to make your experience unique. Our coordinators and therapists are experts and will
be pleased to guide you in choosing the treatments that fit your personal needs.
All appointments are guaranteed with a credit card or Gift Certificate.
If you need to reschedule or cancel your appointment, please inform the Spa at least 4 hours
before your appointment in order to avoid the 100% of the charge for the service or services
reserved, in concept of No show.
The cancellation or rescheduling of a Gift Certificate should be done 24 hours before your
appointment. Otherwise, it will be discharged in concept of No show.
Arriving at the spa:
*Our prices are subject to un-notified changes.
Before starting your treatment allow yourself some time to enjoy our facilities. We recommend
that you arrive 15 minutes before your first appointment so that you are able to familiarise
yourself with the environment and to make the most of the experience. This way we are able to
attend to you at the time scheduled. All of the treatments will finish on the time scheduled,
regardless of whether or not they started late, in order to respect all of the services scheduled
for that day and to avoid causing the delay of other clients services.
When you ring to make the booking we ask that you advise us if you suffer from high blood
pressure, cardiac problems or any other delicate illness. With regard to pregnant women, we
have special treatments that don’t include pressure, mineral oils or time spent in saunas. We
recommend that you do not consume alcohol before, during or just after your treatments. For
your own wellbeing, we reserve the right to stop your treatment if we suspect the consumption
of alcohol or of any other substance that will prevent you from getting the most out of the
Clothing for the Spa:
We will provide you with a comfortable gown, a towel and slippers. Moreover, you will be
assigned a locker so you can keep all your belongings. We do not have a safety deposit box so
we recommend you not to bring valuable items to the Spa.
There is no tip or service charge included in the price of your treatment. If you are very satisfied
with your service and would like to leave a tip, please notify the person on reception at the time
of making your payment. We have envelopes at reception in case you want to leave your tip in